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What is your Return Authorization Policy?

Chief

All merchandise returned to Chief must be returned with prior authorization and a Return Authorization number provided by Customer Service. Defective or product received incorrectly due to an error on Chief's part will be credited to your account in full. In situations where the dealer needs to return merchandise due to a change in its project/equipment or due to ordering incorrectly, a restock charge will apply as follows. Merchandise invoiced in the past 0-30 days - 10%; 31-60 days - 15%; 61-90 days - 25%. Reduced fees may be given for an accompanying reorder of equal or greater value. Returns are not allowed for merchandise over 90 days old; electrical lift products; special order products, or discontinued merchandise. Products returned that are damaged or missing parts will not be eligible for credit unless they can easily be made saleable. Additional charges for parts and labor may apply.

Da-Lite

Return authorization must be obtained prior to the return of any merchandise. A return authorization number and shipment instructions will be provided by a Da-Lite Customer Care Specialist. Returns will not be accepted for merchandise over 120 days old.  Restock fees will apply and differ for standard vs. custom product.   Please contact Customer Care for additional information.

Are Chief products covered under a warranty?

With the exception of electrical products, Chief warrants its products to be free of defects in material and workmanship for 10 years. All warranties are in effect beginning the date the product was invoiced by Chief. Electrical mechanisms (such as lift products) have a 1-year limited warranty. All warranties are in effect for the original purchaser only. Chief disclaims liability for any modifications, improper installation and/or installations over the specified weight capacity. Chief also disclaims liability for any modifications made to electrical mechanisms, improper installation, incorrect voltage connection and/or installations over the stated weight capacity. All Electrical Mechanisms are intended for indoor use only and failure to comply will void warranty.

Chief's sole warranty obligation to the owner of its products is to repair or replace (at Chief's discretion) defective products at no charge to the original purchaser within the warranty period. The purchaser is responsible for returning the product to Chief Manufacturing via prepaid shipping. To the maximum extent permitted by applicable law, Chief disclaims any other warranties, express or implied, including warranties of fitness for a particular purpose and warranties of merchantability. Chief will not be liable for any damages whatsoever arising out of the use or inability to use Chief products, even if Chief has been advised of the possibility of such damages. Chief bears no responsibility for incidental or consequential damages. This includes, but is not limited to, any labor charges for the repair of Chief products performed by someone other than a Chief employee. Because some states and jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply. Chief will not be responsible for damage to Chief products caused by misuse, abuse, failure to properly package the product for return to Chief or for damage caused by carriers during shipment to or from Chief. Any repairs to Chief products required due to misuse, abuse or shipping damage or repairs of defective Chief product outside the warranty period will be performed at the current rates established by Chief for factory service.

Are Da-Lite products covered under a warranty?

LIMITED ONE YEAR WARRANTY ON DA-LITE PRESENTATION PRODUCTS

Milestone AV Technologies LLC warrants certain Da-Lite branded products to the original purchaser only, to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase by the original purchaser; provided they are properly operated according to Da-Lite’s instructions and are not damaged due to improper handling or treatment after shipment from the factory.

The following product lines have warranties beyond the standard one year warranty:

  • Advantage and Contour - five (5) years
  • Class Mate - five (5) years
  • Polacoat In-Wall Rear Projection - ten (10) years
  • Viewshare:
    • Advantage Screen - five (5) years for the Advantage screen
    • Camera components - three (3) years

 

This warranty does not apply to equipment showing evidence of misuse, abuse or accidental damage, or which has been tampered with or repaired by a person other than authorized Da‑Lite personnel. 

Da-Lite’s sole obligation under this warranty shall be to repair or to replace (at Da-Lite’s option) the defective part of the merchandise. Returns for service should be made to your Da-Lite dealer. If it is necessary for the dealer to return the screen or part to Da-Lite, transportation expenses to and from Da-Lite are payable by the purchaser and Da-Lite is not responsible for damage in shipment.

To protect yourself against damage or loss in transit, insure the product and prepay all transportation expenses.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES AS TO FITNESS FOR USE AND MERCHANTABILITY. Any implied warranties of fitness for use, or merchantability, that may be mandated by statute or rule of law are limited to the one (1) year warranty period. This warranty gives you specific legal rights, and you may also have other rights, which vary from state-to-state. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NO LIABILITY IS ASSUMED FOR EXPENSES OR DAMAGES RESULTING FROM INTERRUPTION IN OPERATION OF EQUIPMENT, OR FOR INCIDENTAL, DIRECT, OR CONSEQUENTIAL DAMAGES OF ANY NATURE.

In the event that there is a defect in materials or workmanship of a Da-Lite product, you may contact our Customer Care Specialists at 3100 North Detroit Street, Warsaw, IN 46582, (574) 267-8101, (800) 622-3737.

IMPORTANT: THIS WARRANTY SHALL NOT BE VALID AND DA-LITE BRANDED PRODUCTS SHALL NOT BE BOUND BY THIS WARRANTY IF THE PRODUCT IS NOT OPERATED IN ACCORDANCE WITH THE DA-LITE WRITTEN INSTRUCTIONS.

Keep your sales receipt to prove the date of purchase and your original ownership.

Are SANUS products covered under a warranty?

SANUS warrants its products to be free of defects in material and workmanship for the product's Warranty Period. The Warranty Period commences on the original purchase date of the product.

All SANUS products are covered by a limited product warranty:

  • Ten (10) years for metal video monitor mounts; all racks and non-electrical rack accessories
  • Five (5) years for plastic speaker mounts; all speaker stands; all furniture; all wood (MDF) accessories
  • One (1) year for all motorized and/or automated products

 

For warranty claims made during the Warranty Period, SANUS will replace any defective product part free of charge. Should a part on your SANUS product fail, call SANUS at 1-800-359-5520 to make a warranty claim. We will discuss the problem with you and once we confirm the product is under warranty, we will ship replacement parts to you within 72 hours. This Limited Warranty does not cover the costs of removing and replacing defective parts from your SANUS product. So, if your problem requires a repair technician, you must pay any labor charges.

This Limited Warranty extends only to the original purchaser of the product and is automatically void if your SANUS product is modified in any way, improperly installed, taxed beyond its stated weight capacity or otherwise misused or abused. All SANUS products are intended for indoor use only and any outdoor use voids this Limited Warranty. The Limited Warranty for wall and ceiling mounts is void if the mount is moved from its initial installation. To the maximum extent permitted by applicable law, SANUS disclaims any other warranties, express or implied, including warranties of fitness for a particular purpose and warranties of merchantability. SANUS will not be liable for any damages whatsoever arising out of the use or inability to use its products, even if SANUS has been advised of the possibility of such damages. To the maximum extent permitted by applicable law, SANUS disclaims any responsibility for incidental or consequential damages.